Tell Us What You Think

New Mexico One Call Performance Survey

New Mexico One Call is interested in the opinion of our members and users, and we’d appreciate you taking some time to fill out this short survey. Your satisfaction with the one-call center’s performance is key to our process to improve the delivery of our services and your responses will help us in that regard. Please tell us about your most recent call experience.

1. Please tell us your email address and zip code (both are kept confidential):	Email: Zip Code:
2. When you called, how would you rate the length of time you were on hold before you spoke to a customer service person?	No wait Shorter than expected Reasonable Longer than expected Unreasonable
3. Was the customer service person helpful and courteous?	All of the time Most of the time Some of the time None of the time
4. Was the customer service person knowledgeable and professional?	All of the time Most of the time Some of the time None of the time
5. How would you rate your overall satisfaction with the one call center?	Excellent Good Fair Poor
6. Please tell us if you have any suggestions for improving your level of satisfaction with the call center.

	THANK YOU FOR TAKING TIME TO HELP US IMPROVE.